Sub-processor List

Authorized Sub-processors for Marketo Services

Welcome to Marketo’s Sub-Processor repository page where we maintain a current list of sub-processors authorized to process personal data for Marketo’s services. For purposes of transparency and clarity, we are identifying Marketo’s Affiliates that process personal data as part of a particular application or in order to provide Services to a particular region. Marketo Affiliate Sub-processors provide one or more of the following roles: customer support, professional services, engineering, or systems maintenance and troubleshooting. Marketo employs two types of Sub-processors: third-party sub-processors and Marketo Affiliate sub-processors. 

Name Related Marketo Services Location
Marketo, Inc.

North American Entity

California, United States

Marketo EMEA, Ltd

EMEA Entity

Ireland

Marketo Solutions, Ltd

UK Entity

United Kingdom

Marketo KK

Japan/APAC entity

Japan

Marketo Australia Pty Ltd

Australia entity

Australia

Marketo Solutions Limited

Israel entity

Israel

ToutApp Inc.

Marketo Sales Engage / ToutApp Application Provider

California, United States

Bizible

Bizible Application Provider

Washington, United States

Marketo performs due diligence on the information security practices and data protection compliance of all third party sub-processors and requires each to commit to written obligations regarding their security controls and applicable regulations for the protection of personal data, including safeguards to govern international transfers of data. 

Name Related Marketo Services Location
Rackspace

UK datacenter hosting facility (ISO 27001 Certified)

United Kingdom

Macquarie Cloud Services

Australia datacenter hosting facility (ISO 27001 Certified)

Australia

CSS Corp

Global customer support for Level 1 cases (ISO 22301, 27001 Certified)

India

GlobalLogic

Global customer and infrastructure support (ISO 27001 Certified)

India

Amazon Web Services (AWS)

Cloud hosting services for Marketo Mobile Engagement (MME), Bizible, and Marketo Sales Engage/ToutApp applications (ISO 9001, 27001, 27008, 27017 Certified; SOC 1, SOC 2, SOC 3 audited)

United States, Ireland

SparkPost

Email distribution for Marketo Sales Engage/ToutApp application (SOC 2 Type 2 audited)

United States

SendGrid

Email distribution for Marketo Sales Engage/ToutApp application (SOC 2 Type 2 audited)

United States

Google Cloud Platform (GCP)

Cloud hosting services for ContentAI (SOC 2 Type 2, SOC 3 audited, ISO 27001, 27017, 27018 Certified)

United States, Belgium, Australia 

Microsoft Azure

Cloud hosting services for Bizible application (ISO 9001, 22301, 27001, 27017, 27018, 20000-1:2011 Certified)

United States

Snowflake

Data warehousing services for Bizible application (SOC 2 Type 2 audited)

United States

Verizon Digital Media Services

Edgecast content delivery network for Bizible application (SOC 2 Type 2 audited)

United States

Mintigo

Service provider for ABM AccountAI (SOC 2 Type 2 Audited)

United States

Subscribing to Updates to the Sub-processor List

To subscribe to updates to Marketo’s Sub-processor List, copy the following link into your preferred RSS reader:

https://documents.marketo.com/legal/sub-processor-list/feed

 

Requesting More Information about a Sub-processor

Complete and submit the form at this link to receive more information on a sub-processor regarding its role for Marketo and its security controls, including third party security reports or certifications.

 

Objecting to a Sub-processor

After reviewing information related to a particular sub-processor obtained through the above link, an objection to a sub-processor can be made by downloading and completing the Objection Request Document found at this link and submitting it to privacyofficer@marketo.com with subject line “Sub-processor Objection”.